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code{background:#f1f5f9;border-radius:3px;font-size:.78rem;padding:1px 6px}.tickets-spinner{animation:tickets-spin .8s linear infinite;border:2px solid var(--color-border);border-radius:50%;border-top-color:var(--color-brand-mid);display:inline-block;height:14px;margin-right:6px;vertical-align:middle;width:14px}@keyframes tickets-spin{to{transform:rotate(1turn)}}.tickets-error{background:var(--color-danger-bg);border:1px solid #fca5a5;border-radius:var(--radius-sm);color:#991b1b;margin-bottom:16px;padding:12px 16px}.tickets-success{background:var(--color-success-bg);border:1px solid #86efac;border-radius:var(--radius-sm);color:#15803d;margin-bottom:16px;padding:10px 14px}.tickets-modal-overlay{align-items:center;animation:tickets-fade-in .18s ease-out;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(var(--modal-overlay-blur,3px));backdrop-filter:blur(var(--modal-overlay-blur,3px));background:#1d4ed88c;background:var(--modal-overlay-bg,#1d4ed88c);display:flex;inset:0;justify-content:center;padding:20px;position:fixed;z-index:1000;z-index:var(--z-modal,1000)}.tickets-modal{background:var(--color-bg-card);border-radius:14px;border-radius:var(--modal-radius,14px);box-shadow:0 20px 60px #1d4ed847;box-shadow:var(--modal-shadow,0 20px 60px #1d4ed847);max-height:90vh;max-width:90%;overflow-y:auto;padding:24px;padding:var(--modal-padding,24px);width:500px}.tickets-modal-header{align-items:flex-start;border-bottom:1px solid #e2e8f0;display:flex;flex-shrink:0;gap:12px;justify-content:space-between;margin-bottom:16px;padding-bottom:14px}.tickets-modal-header h2{color:var(--fy-teal-700);flex:1 1;font-size:1.15rem;font-weight:600;line-height:1.3;margin:0}.tickets-modal-header>button{align-items:center;border-radius:6px;color:#64748b;display:flex;flex-shrink:0;font-size:1.4rem;height:32px;justify-content:center;line-height:1;padding:0;width:32px}.tickets-modal-header>button:hover{background:#f1f5f9;color:var(--fy-teal-700)}@keyframes tickets-fade-in{0%{opacity:0}to{opacity:1}}.tickets-row{transition:background-color .12s}.tickets-row:hover{background-color:#f8fafc}.tickets-row--high{background-color:#fff7ed;border-left:3px solid #f97316}.tickets-row--high:hover{background-color:#ffedd5}.tickets-row--urgent{background-color:#fff1f2;border-left:3px solid #e11d48}.tickets-row--urgent:hover{background-color:#ffe4e6}.tickets-row--sla{background-color:#fee2e2;border-left:4px solid #b91c1c;font-weight:500}.tickets-row--sla:hover{background-color:#fecaca}.tickets-sla-pill{color:#b91c1c;display:inline-block;font-weight:700;margin-right:6px}.tickets-table tbody td.tickets-sla-cell,.tickets-table thead th.tickets-sla-cell{text-align:center!important;vertical-align:middle!important}.sla-light{border:1px solid #0000001a;border-radius:50%;box-shadow:inset 0 0 0 2px #fff9;display:inline-block;height:14px;vertical-align:middle;width:14px}.sla-light--verde{background:#16a34a;box-shadow:0 0 6px #16a34a66}.sla-light--amarelo{background:#facc15;box-shadow:0 0 6px #facc1566}.sla-light--laranja{background:#f97316;box-shadow:0 0 6px #f9731680}.sla-light--vermelho{animation:sla-pulse 1.4s ease-in-out infinite;background:#dc2626;box-shadow:0 0 8px #dc262699}.sla-light--cinza{background:#6b7280;box-shadow:0 0 4px #6b72804d}@keyframes sla-pulse{0%,to{box-shadow:0 0 6px #dc262699}50%{box-shadow:0 0 12px #dc2626e6}}.canned-dropdown{background:#fff;border:1px solid var(--color-border);border-radius:10px;bottom:calc(100% + 6px);box-shadow:0 8px 24px #00000024;left:0;max-width:80vw;overflow:hidden;position:absolute;width:360px;z-index:40}.canned-search{border:none;border-bottom:1px solid var(--color-border);font-size:13px;outline:none;padding:10px 12px;width:100%}.canned-list{max-height:280px;overflow-y:auto}.canned-empty{color:#64748b;font-size:13px;padding:14px;text-align:center}.canned-item{background:none;border:none;border-bottom:1px solid var(--color-bg-subtle);cursor:pointer;display:flex;flex-direction:column;gap:3px;padding:10px 12px;text-align:left;width:100%}.canned-item:hover{background:var(--color-bg-subtle)}.canned-item-title{align-items:center;color:var(--color-brand);display:flex;font-size:13px;font-weight:600;gap:8px}.canned-item-atalho{background:#eff6ff;border-radius:4px;color:#1d4ed8;font-family:monospace;font-size:11px;padding:1px 6px}.canned-item-badge{background:#ecfdf5;border-radius:4px;color:#047857;font-size:10px;letter-spacing:.03em;padding:1px 6px;text-transform:uppercase}.canned-item-preview{color:#64748b;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tickets-card{background:#fff;border:1px solid var(--color-border);border-radius:12px;box-shadow:0 1px 3px #0000000d;padding:18px 20px}.tickets-card h3{color:var(--color-brand);margin:0 0 12px}.tickets-field-label{color:#475569;display:block;font-size:12px;font-weight:600;margin:12px 0 4px}.tickets-input{border:1px solid var(--color-border);border-radius:8px;box-sizing:border-box;font-family:inherit;font-size:13px;outline:none;padding:8px 10px;width:100%}.tickets-input:focus{border-color:var(--color-brand);box-shadow:0 0 0 2px #2563eb1f}.saved-filters{align-items:center;display:inline-flex;gap:6px}.saved-filters select{background:#fff;border:1px solid var(--color-border);border-radius:8px;color:var(--color-brand);font-size:13px;padding:6px 8px}.ticket-tags-chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.ticket-tags-empty{color:#94a3b8;font-size:13px}.ticket-tag-chip{border-radius:999px;display:inline-block;font-size:12px;font-weight:600;line-height:1.6;padding:2px 10px;white-space:nowrap}.ticket-tags-editor{background:var(--color-bg-subtle);border-radius:8px;display:flex;flex-direction:column;gap:6px;margin-top:8px;padding:10px}.ticket-tag-option{align-items:center;cursor:pointer;display:flex;gap:8px}.ticket-tag-option input{cursor:pointer}.tickets-row-tags{display:inline-flex;flex-wrap:wrap;gap:4px}.tickets-row-tags .ticket-tag-chip{font-size:10px;padding:1px 7px}.mention-wrap textarea{width:100%}.mention-dropdown{background:#fff;border:1px solid var(--color-border);border-radius:8px;bottom:8px;box-shadow:0 6px 18px #00000024;left:8px;min-width:220px;overflow:hidden;position:absolute;z-index:50}.mention-item{background:none;border:none;cursor:pointer;display:flex;flex-direction:column;font-size:13px;padding:8px 12px;text-align:left;width:100%}.mention-item:hover{background:var(--color-bg-subtle)}.mention-item strong{color:var(--color-brand)}.mention-name{color:#64748b;font-size:11px}.sla-cd{display:flex;flex-direction:column;gap:8px}.sla-cd-row{align-items:center;display:flex;justify-content:space-between}.sla-cd-label{color:#64748b;font-size:12px}.sla-cd-value{font-feature-settings:"tnum";font-size:14px;font-variant-numeric:tabular-nums;font-weight:700}.sla-cd-done{font-size:13px;font-weight:600}.ftm-readonly{background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;overflow:hidden}.ftm-ro-row{grid-gap:12px;border-bottom:1px solid #eef2f7;display:grid;gap:12px;grid-template-columns:160px 1fr;padding:10px 14px}.ftm-ro-row:last-child{border-bottom:none}.ftm-ro-label{align-self:start;color:#64748b;font-size:.78rem;font-weight:600;letter-spacing:.03em;text-transform:uppercase}.ftm-ro-value{color:#1e293b;font-size:.9rem;word-break:break-word}.tickets-header-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.tickets-header-tag-chip{border-radius:999px;box-shadow:inset 0 0 0 1px #ffffff26;color:#fff;display:inline-block;font-size:11px;font-weight:700;padding:2px 11px;text-shadow:0 1px 1px #00000040;white-space:nowrap}.tickets-chat-locked{align-items:center;background:#f1f5f9;border:1px dashed #cbd5e1;border-radius:10px;color:#64748b;display:flex;font-size:.88rem;gap:8px;margin-top:8px;padding:12px 16px}.tickets-survey-resp{display:flex;flex-direction:column;gap:10px}.tickets-survey-item{background:#faf5ff;border:1px solid #f0e6ff;border-radius:8px;padding:8px 10px}.tickets-survey-q{color:#6b21a8;font-size:.78rem;font-weight:600;margin-bottom:2px}.tickets-survey-a{color:#1e293b;font-size:.92rem;letter-spacing:1px;white-space:pre-wrap}.ftm-tags{display:flex;flex-wrap:wrap;gap:8px}.ftm-tag{background:#fff;border:1px solid #cbd5e1;border-radius:999px;color:#475569;cursor:pointer;font-size:.82rem;font-weight:600;padding:5px 12px;transition:all .12s}.ftm-tag:hover{background:#f8fafc;border-color:#94a3b8}.ftm-tag.on{box-shadow:0 1px 4px #0000001f;font-weight:700}.tickets-origem{border-radius:6px;display:inline-block;font-size:.7rem;font-weight:700;letter-spacing:.03em;padding:2px 9px;text-transform:uppercase;white-space:nowrap}.tickets-origem--externo{background:#e0f2fe;color:#0369a1}.tickets-origem--interno{background:#fef3c7;color:#b45309}.tickets-info-box{background:#eff6ff;border:1px solid #bfdbfe;border-radius:8px;color:#1e40af;font-size:.85rem;line-height:1.45;padding:10px 14px}.tickets-info-box--warn{background:#fffbeb;border-color:#fcd34d;color:#92400e}.cl-timeline{margin-top:20px;padding-left:24px;position:relative}.cl-timeline:before{background:#e2e8f0;bottom:6px;content:"";left:6px;position:absolute;top:6px;width:2px}.cl-release{margin-bottom:28px;position:relative}.cl-release:before{background:#cbd5e1;border:2px solid #fff;border-radius:50%;box-shadow:0 0 0 2px #e2e8f0;content:"";height:12px;left:-24px;position:absolute;top:6px;width:12px}.cl-release:first-child:before{background:#2563eb;background:var(--color-brand,#2563eb);box-shadow:0 0 0 2px #2563eb;box-shadow:0 0 0 2px var(--color-brand,#2563eb)}.cl-release-head{align-items:center;display:flex;gap:10px;margin-bottom:10px}.cl-version{color:#334155;font-size:16px;font-weight:700}.cl-version-latest{color:#2563eb;color:var(--color-brand,#2563eb)}.cl-badge-current{background:#2563eb;background:var(--color-brand,#2563eb);border-radius:999px;color:#fff;font-size:11px;font-weight:600;padding:2px 10px}.cl-date{color:#94a3b8;font-size:13px;margin-left:auto}.cl-section{margin-bottom:12px}.cl-category{color:#2563eb;color:var(--color-brand,#2563eb);font-size:12px;font-weight:700;letter-spacing:.04em;margin-bottom:4px;text-transform:uppercase}.cl-items{margin:0;padding-left:18px}.cl-items li{color:#475569;font-size:14px;line-height:1.7}.cl-header{align-items:flex-start;display:flex;gap:16px;justify-content:space-between}.cl-form{display:flex;flex-direction:column;gap:8px;margin:16px 0}.cl-form-row{display:flex;flex-wrap:wrap;gap:12px}.cl-form-field{display:flex;flex-direction:column}.cl-form-grow{flex:1 1;min-width:200px}.cl-form-items{font-family:inherit;resize:vertical}.cl-form-actions{display:flex;justify-content:flex-end;margin-top:4px}.cl-release-manual:before{background:#8b5cf6!important;box-shadow:0 0 0 2px #8b5cf6!important}.cl-badge-manual{background:#ede9fe;border-radius:999px;color:#6d28d9;font-size:11px;font-weight:600;padding:2px 10px}.cl-del{background:none;border:none;border-radius:4px;color:#cbd5e1;cursor:pointer;font-size:14px;line-height:1;margin-left:8px;padding:2px 6px}.cl-del:hover{background:#fef2f2;color:#dc2626}.lv-tabs{border-bottom:1px solid var(--fy-border);display:flex;flex-wrap:wrap;gap:6px;margin:4px 0 20px}.lv-tab{align-items:center;background:none;border:none;border-bottom:2px solid #0000;color:var(--fy-text-soft);cursor:pointer;display:inline-flex;font-family:Inter,sans-serif;font-size:.9rem;font-weight:600;gap:8px;margin-bottom:-1px;padding:11px 18px;transition:color .15s,border-color .15s}.lv-tab.active,.lv-tab:hover{color:var(--fy-teal-700)}.lv-tab.active{border-bottom-color:var(--fy-teal-600)}.lv-tab-badge{align-items:center;background:var(--fy-teal-600);border-radius:999px;color:#fff;display:inline-flex;font-size:.7rem;font-weight:700;height:18px;justify-content:center;min-width:18px;padding:0 5px}.lv-card{background:var(--fy-surface);border:1px solid var(--fy-border);border-radius:14px;border-radius:var(--fy-radius-lg,14px);box-shadow:0 1px 4px #0000000d;box-shadow:var(--fy-shadow-sm,0 1px 4px #0000000d);padding:18px 20px}.lv-controls{display:flex;flex-direction:column;gap:14px}.lv-row{align-items:center;display:flex;flex-wrap:wrap;gap:10px}.lv-input{background:var(--fy-surface);border:1px solid var(--fy-border);border-radius:10px;color:var(--fy-text);font-family:Inter,sans-serif;font-size:.9rem;padding:10px 12px;transition:border-color .16s,box-shadow .16s}.lv-input:focus{border-color:var(--fy-teal-600);box-shadow:0 0 0 3px #1d4ed824;outline:none}.lv-input:disabled{background:#f8fafc;background:var(--fy-surface-2,#f8fafc);color:#94a3b8;color:var(--fy-text-mute,#94a3b8);cursor:not-allowed}.lv-select{max-width:300px;min-width:200px}.lv-search{flex:1 1;min-width:180px}.lv-lines{width:140px}.lv-levels{display:flex;flex-wrap:wrap;gap:6px}.lv-lvl{background:#f8fafc;background:var(--fy-surface-2,#f8fafc);border:1px solid var(--fy-border);border-radius:999px;color:var(--fy-text-soft);cursor:pointer;font-size:.78rem;font-weight:700;letter-spacing:.02em;padding:7px 14px;transition:background .15s,color .15s,border-color .15s}.lv-lvl:hover{border-color:#3b82f6;border-color:var(--fy-teal-400,#3b82f6);color:var(--fy-teal-700)}.lv-lvl.active{border-color:#0000;color:#fff}.lv-lvl-all.active{background:var(--fy-teal-600)}.lv-lvl-error.active{background:#dc2626;background:var(--fy-danger,#dc2626)}.lv-lvl-warning.active{background:#d97706;background:var(--fy-warn,#d97706)}.lv-lvl-info.active{background:var(--fy-teal-600)}.lv-actions{border-top:1px solid var(--fy-border);padding-top:14px}.lv-btn{align-items:center;border:none;border-radius:10px;cursor:pointer;display:inline-flex;font-family:Inter,sans-serif;font-size:.88rem;font-weight:600;gap:7px;padding:10px 18px;transition:filter .15s,transform .12s,background .15s}.lv-btn:disabled{cursor:not-allowed;opacity:.6}.lv-btn-primary{background:var(--fy-grad);box-shadow:var(--fy-shadow-teal);color:#fff}.lv-btn-primary:hover:not(:disabled){filter:brightness(1.06);transform:translateY(-1px)}.lv-auto{align-items:center;color:var(--fy-text-soft);cursor:pointer;display:inline-flex;font-size:.86rem;font-weight:600;gap:9px}.lv-auto-hint{color:#94a3b8;color:var(--fy-text-mute,#94a3b8);font-weight:500}.lv-toggle{background:#cbd5e1;border-radius:999px;cursor:pointer;display:inline-block;flex-shrink:0;height:24px;position:relative;transition:background .2s ease;width:42px}.lv-toggle.on{background:var(--fy-teal-600)}.lv-toggle input{height:0;opacity:0;position:absolute;width:0}.lv-toggle-knob{background:#fff;border-radius:50%;box-shadow:0 1px 3px #00000040;height:18px;left:3px;position:absolute;top:3px;transition:transform .2s ease;width:18px}.lv-toggle.on .lv-toggle-knob{transform:translateX(18px)}.lv-count{color:#94a3b8;color:var(--fy-text-mute,#94a3b8);font-size:.78rem;font-weight:600;margin-left:auto}.lv-error{background:#fee2e2;border:1px solid #fca5a5;border-radius:12px;color:#991b1b;font-size:.9rem;font-weight:500;margin-top:14px;padding:12px 16px}.lv-terminal{border:1px solid #16324a;border-radius:14px;border-radius:var(--fy-radius-lg,14px);box-shadow:0 8px 24px #0c1a2e47;margin-top:16px;overflow:hidden}.lv-terminal-bar{align-items:center;background:#0b1728;border-bottom:1px solid #16324a;display:flex;gap:12px;padding:9px 14px}.lv-terminal-dots{display:inline-flex;gap:6px}.lv-terminal-dots i{background:#334155;border-radius:50%;display:inline-block;height:10px;width:10px}.lv-terminal-dots i:first-child{background:#f87171}.lv-terminal-dots i:nth-child(2){background:#fbbf24}.lv-terminal-dots i:nth-child(3){background:#34d399}.lv-terminal-title{color:#94a3b8;font-family:Consolas,Monaco,monospace;font-size:.78rem;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lv-terminal-count{color:#64748b;font-size:.72rem;font-weight:600;margin-left:auto}.lv-output{background:#0f172a;color:#e2e8f0;font-family:Consolas,Monaco,monospace;font-size:12px;line-height:1.6;margin:0;max-height:62vh;overflow:auto;padding:14px 16px;scroll-behavior:smooth;white-space:pre-wrap;word-break:break-word}.lv-output::-webkit-scrollbar{height:10px;width:10px}.lv-output::-webkit-scrollbar-thumb{background:#334155;border:2px solid #0f172a;border-radius:8px}.lv-output::-webkit-scrollbar-thumb:hover{background:#475569}.lv-line{border-left:3px solid #0000;margin-left:-10px;padding:1px 0 1px 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var(--fy-border);border-radius:12px;box-shadow:0 1px 4px #0000000d;box-shadow:var(--fy-shadow-sm,0 1px 4px #0000000d);color:var(--fy-text-soft);display:inline-flex;font-size:.86rem;gap:8px;padding:10px 16px}.bip-status-item strong{color:var(--fy-navy);font-weight:700}.bip-toolbar{display:flex;justify-content:flex-end;margin:0 0 14px}.bip-card{background:var(--fy-surface);border:1px solid var(--fy-border);border-radius:14px;border-radius:var(--fy-radius-lg,14px);box-shadow:0 1px 4px #0000000d;box-shadow:var(--fy-shadow-sm,0 1px 4px #0000000d);overflow:hidden}.bip-table-wrap{overflow-x:auto}.bip-table{border-collapse:collapse;font-size:.86rem;width:100%}.bip-table thead{background:#f8fafc;background:var(--fy-surface-2,#f8fafc)}.bip-table th{color:#94a3b8;color:var(--fy-text-mute,#94a3b8);font-size:.72rem;font-weight:700;letter-spacing:.04em;text-align:left;text-transform:uppercase;white-space:nowrap}.bip-table td,.bip-table th{border-bottom:1px solid var(--fy-border);padding:12px 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